Exceptional IT Support and Professional Services

Managed IT Services

Does your list of IT “to-do’s” keep you up at night? Our team of IT professionals has you covered.

Together, we’ll develop an IT strategy backed by data-driven decisions and a mutual commitment to your success. Our team will get to know your employees as we invest our time in understanding your IT environment and technology pain points. Then, we’ll identify potential vulnerabilities, hardware requirements, and opportunities for improvement.

Expect service continuity with a smile

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Benefits of using DOCUmation as your Managed IT Provider

Security, Backup, Protection
Access to 7am-7pm IT support staff via our help desk
Eliminate the need for additional cyber security costs
Data Storage/space for physical storage
Help Desk/support – Monitoring
Remote Work Environment – cloud computing
Email and User Management

Learn About Managed IT Services

What is IT infrastructure?

Technology infrastructure management protects all data and monitors cloud-based service utilization ensuring that your business is meeting and exceeding its operational needs.

How do I know which services are best for my business?

We work with your business to reach your goals and create a plan to fix any needs.

Do you offer on-site support?

We offer both on-site and remote support depending on the needs of the customer.

Are "Managed IT" and "cloud services" the same thing?

Managed IT providers, or MSPs (Managed Service Providers) typically supply the cloud platform and manage the security on their own. When opting to use cloud services, the provider does not assist with managing a client’s workload.

What if an employee’s laptop is stolen or lost?

We protect all of your company’s files from any inconvenience or disaster that may occur.

What is your process for onboarding new customers?

We have a defined process for onboarding new customers that includes an initial assessment of your IT infrastructure followed by a customized service plan.

What is your process for handling service requests?

We have a defined process for handling all service requests that includes logging the request, assigning it to the proper team, and ensuring it is resolved in a timely manner.