DOCUmation Reviews:
Words from Our San Antonio Customers
Same-Day Copier Repair with Outstanding Service
Documation has always responded or communicated promptly to my phone calls regarding our office copier. Ray the technician arrived the same day and found the problem very quickly. He went above and beyond travelling back to the warehouse and returned to install the replacement part to ensure the office copier was back in service the same day. Thank you Ray for your professionalism, your knowledge and for completing the task in a timely manner. We appreciate you and the service you provided!
Nancy Martinez via Google
Years of Exceptional Service and Reliability
DOCUmation is amazing. We have been partnering with them for many years. They always provide outstanding service and customer support. Recommend them with our utmost enthusiasm.
John Wilhelm via Google
Professional and Prompt Printer Repair
Juan Mesa came to our company last week and fixed our printer quickly and efficiently when we needed it most. He was professional, knowledgeable, and had everything back up and running in no time. His expertise and calm demeanor made a stressful situation so much easier. Truly a lifesaver, thank you Juan!
KT C. via Google
Seamless Printer Installation and Network Setup Support
Wowzers! We are new to DOCUmation, had two locations go live with print/scanner and the setup, customer service, tech support, and particularly the FOLLOW-UP AND FOLLOW-THROUGH was impeccable. Great example of what customer service in tech should be.
Greg Cline via Google
Exceptional Teamwork Across Sales, Service, and Support
From the initial visit to installation, every team member has been outstanding! Jordan and Reagan were exceptional, patiently working with us for a whole year as we made our decision to purchase printers. Logan B., David (IT), and John L. were all professional and incredibly helpful. I highly recommend this company! Lily and the Logistics team were excellent at keeping in touch and confirming each appointment, right up to the installation day. ~ Thank you, Marc A. Jacobi & Associates
**05.14.2025 Our phone line went down, so we needed our fax/copier reconnected. Documation was on it! From the customer service calls, to emails alerting us where our ticket progress was, to David coming to assist us, it was seamless. Top-notch service, updates, and follow-through all on the same day. Thank you again, Marc A. Jacobi & Associates
Shelli Johnson via Google
One-Stop-Shop for Copier Maintenance and IT Support
[DOCUmation] is one of the best companies I know and work with. There has never been a single person from DOCUmation that wasn’t professional, extremely nice and sincere, and very attentive!!! The technician, Wayne Sanders, came out to service my machine and was amazing and very prompt and very helpful. I will definitely ask for him again. Kevin is always my favorite for IT issues. Never met a company with such amazing customer service!!!
Jonathon Mitchell via Google
Kudos for Quick and Competent Service
This company if fast to respond and the technician was competent and professional. I could not ask for a better service. This level of service is rare these days.
Nim Meishar via Google
Copier Service that Educates
The service was awesome!! and the tech actually showed me something I didn’t know. Great knowledge. Thank you so very much. I will recommend your company.
Tina Booker via Google
Quick, Courteous, and Professional Service
My call was taken by a courteous, knowledgeable and helpful woman who dispatched someone to our office by lunchtime. Our technician was very friendly, got to work straight away to resolve all our issues and left us with everything back to normal. Was so appreciate of the ease of the call and visit.
Danielle Guntle via Google
Fast Printer Repair for San Antonio Law Firm
I work at a law firm in San Antonio that uses documation. We had an issue with one of our printers and Juan Mesa came out and had us taken care of within 30 minutes! Great customer service, I highly recommend!
Cadie Ayres via Google
Friendly Technicians and Fast Turnaround
Very fast and good service! I called, they came within a few hours, fixed the issue, and everything is working wonderfully now! My technician was very friendly, professional, and knowledgeable!
Christ Church San Antonio via Google
Reliable Help with Printers, Copiers, and IT Support
Documation has been a great partner to us. Their team is always quick to respond when issues come up and handles everything efficiently. The IT support staff is helpful, approachable, and clearly knows their stuff. We trust them to keep our office printers and copiers running and value the guidance they provide!
Aubrey Lucio via Google
Reliable Print Management to Keep Our School District Running
Medina ISD is grateful for our Documation tech, David S.
David is always professional and cordial when he comes out to service the copy machines.
Mary Stone via Google
Back Up and Running Within the Hour
Our printers and scanners went down on Monday and Documation was prompt and professional. They got us back up and running whithin an hour. Thank you DOCUmation.
Diane Layne via Google
Impressive Follow-Up After Printer and Scanner Setup
Very customer-service oriented company. The process was very seamless and straight forward. On install day, the tech, Adam was very patient and helpful. Couple of days later, Maria logged in remotely and connected few additional PC to the network printer. I have worked with DOCUmation in the past, and would gladly recommend them to any organization that needs a central multi-functional printer/copier/scanner.
Andres Gutierrez via Google
Root Cause Identified and Fixed Right the First Time
[Technician] was the biggest help in identifying the root of the issue with my printer and fixed efficiently and most importantly, correctly.
Naiya Marie via Google
Quick Fix for Office-Wide Print Connectivity
With some earlier updates to our office print we realized that all of our laptops and desktops lost connectivity to the print. With a quick call to our documation representative all 12 devices were reconnected one at a time within a 15 minute period. Outstanding service provided! Thank you, Documation!
Jonathon Mitchell via Google
Easy to Work With and Quick to Respond
Excellent service changed date scheduled to sooner and they complied. Appreciate the vendor [they are] honest and easy to work with…totally would recommend.
Sylvia Cantu Garcia via Google
Exceptional Service from Technicians and Account Reps
We have been using Documation for about a year now and we LOVE every aspect of this wonderful company. Install went smoothly, customer service is very quick and attentive. Every employee is always ready and eager to help! Wayne Sanders is a great technician and provides quick and wonderful service. Brian and Bryan are always very helpful as our account representatives.
Cannot express more how much we enjoy Documation at our company!!
Marissa Saenz via Google
Proactive Solutions with Clear Communication
Wayne Sanders came by to service one of my company’s printers. So happy with the service we received! Great communication and although our issue was minor he took the time to explain the issue we were experiencing and how to prevent such an issue from reoccurring.
Esmerelda Rodriguez via Google
Quick Response for Service and Ordering Office Supplies
Very pleased with DOCUmation. Great service and very helpful. Very quick response to order supplies and send a tech for any issues. Very courteous and friendly. I give the Company 5 stars. Great job!!!
Renee Williams via Google
Consistent Support for Our Restaurant’s Print Needs
We use Documation for our restaurant printer. They are always quick to respond when we have a need. Today’s service was permorned by Ryan and Juan M. Great job gents.
Michael Rogers via Google