IT Support Services | Austin, TX

You Deserve a Strategic Partner that Delivers Proactive Solutions

Proudly Serving Austin

DOCUmation is your trusted local IT support company in the Austin, TX area. We are a highly proficient IT support provider for both SMBs and larger organizations. When you partner with us, you will get professional, comprehensive IT support services that will help you achieve your business goals. Contact us today to learn more.

We build IT services around the goals of your organization.

Information technology is a critical function for small and mid-sized businesses (SMBs), as an essential utility for some and a strategic advantage for others. In the past decade, new information technologies have driven an explosion of innovative services and options. 

 

Our IT services can help you optimize the benefits of your existing systems and those of emerging IT products and services.

Comprehensive support for your IT environment

Managed IT services 

 

As a managed IT services provider, we deliver a range of services to support your ongoing IT administration, operations and maintenance. Our service contracts may cover your networks, applications, infrastructure, user support, help desk, security management and more. Our services can be delivered to your premises, in your data center(s) or remotely. 

Highly qualified IT consulting services 

 

Our IT consulting services offer strategic advice and skilled expertize to help you assess alternative technologies and adapt solutions for your business needs. Our services may include research, capability assessment, strategy development, planning and implementation. 

Applications and services

Reliable IT server and network management 

 

Servers and network devices have been the mainstay of SMB computing for many years. A May 2020 report by ZDNet indicates that despite growing interest in the cloud, 63% of SMBs use internal servers, either on-premises or in remote data centers, and 40% plan to purchase additional servers soon.

 

Supporting your IT systems and communications networks is the core of our managed services platform. You can count on DOCUmation to provide competent 24/7 management of your internal equipment racks, towers, data centers and infrastructure. 

 

We offer exceptional management for your full IT service stack, including: 

Flexible service desk support

 

Supporting your users is critical to ensuring your IT assets are being used correctly to foster staff satisfaction and enhance productivity. Work-from-home requirements imposed by the COVID-19 pandemic have introduced many new complications for providing secure end-user support. 

 

As part of our IT support services, our well-trained help desk techs employ modern service management software and procedures to efficiently address user requests. We use the latest versions of sophisticated technology to help quickly address user issues without waiting for human intervention. We guide users to resolve common issues smoothly and quickly.


Outsourcing your help desk is not just a cost-saving strategy, but with our highly trained techs and efficient systems, you can expect increased expertise and faster response times.

Smartphone and mobile app integration

 

Smartphone and tablet adoption have virtually exploded since Apple introduced the first iPhone in 2007. Billions of users worldwide now have at least one smart device. A new movement called mobile-first advocates designing apps and services primarily for mobile devices rather than PCs. DOCUmation’s IT support experts can help you develop and implement an optimal strategy for your company, one that considers productivity, cost, security, and your business and users’ needs. 

Server and application virtualization

Virtualization is a technology used for many years by larger organizations to derive more efficiency from their IT investments. Essentially, virtualization uses special software to convert a single physical server into multiple virtual machines (VMs). This configures the server to perform many tasks concurrently, and because today’s computers are so fast, the processes appear to be occurring simultaneously. 

 

VMs can be set up and configured quickly and can be reconfigured or shut down equally promptly when no longer needed. 

 

While technologies exist to virtualize most of today’s servers, your best approach may be to consider cloud-based solutions that allow you to lease preconfigured virtual servers, applications, databases, security and more on demand. 

Cloud migration strategy and implementation

 

It’s hard to find anyone who doubts the cloud is here to stay. The benefits far outweigh the disadvantages, and it is now much easier to move to the cloud. 

 

Many companies start with a hybrid approach. They move a few services, like email and office applications, to the cloud and leave their main production apps in-house until later. 

 

Our cloud experts can help you select a cloud strategy that’s right for your business and provide ongoing IT support services that bolster your implementation team every step of the way. 

 

Data analytics and big data 

 

Companies are increasingly using internal data to track results and manage performance against KPIs. 

 

However, modern data analytics has evolved beyond tracking and analyzing the past, to predicting future performance. Today’s analytics programs collect data from multiple internal departments, both structured and unstructured, including streamed data from website visits and social media posts, and external data from government or commercial sources. 

 

Data is consolidated into warehouses and data marts, where sophisticated statistical analyses are performed. Then projections are generated and displayed on interactive, user-friendly dashboards. 

 

Our team and network of data consultants can help you design your analytics strategies and data management programs. 

 

Cybersecurity and data privacy 

 

Growing security challenges are crucial factors in every aspect of today’s business. Malware, phishing and ransomware attacks are producing huge yearly increases in the number of data and privacy breaches. 

 

Your security program should not only employ strong technical controls but maintain a continuous program to educate users and reinforce the need for good security hygiene among staff, contractors, third-party suppliers and business associates. 

 

Our security experts can help you analyze your security risks and craft a comprehensive, multifaceted defense against cybercriminals. 

Turn to DOCUmation for IT support services in the Austin, TX area. Contact us today for unparalleled excellence in IT support and assurance that your systems and networks are efficient and secure.