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Unified communication is often referred to as UC. As you may imagine, it refers to integrating various communications systems to support the digital workforce. While the primary objective is to streamline communications, it also helps enhance collaboration. This is why it’s also referred to as UC&C for unified communications and collaboration.
While it may sound novel, unified communications is not a new concept. The concept first came about in the late 1990s as employees began using dedicated desktops. Since then, technology has evolved tremendously, and along with it, the need for unified communications.
This is because, while each individual communication technology bridges the distance barrier and offers powerful communications capabilities, there are many. As such, managing and communicating with contacts becomes messy as there are numerous platforms and devices to use.
Therefore, while the communications solutions you use should enhance collaboration and productivity, they can become a slight deterrent. This is where UC comes to the rescue. It offers a single platform to manage communications on PCs, smartphones, tablets, and office phones.
Unified communications solutions cover a variety of communication mediums such as:
On top of this, it adds collaborative features such as:
Given the competitive nature of the business landscape, having streamlined, efficient, and reliable communication can significantly impact productivity and growth. If there are any communication delays, potential clients will turn to rivals for solutions.
Some of the benefits you’ll enjoy with our unified communications consulting include:
Employees rely on a host of devices and platforms to communicate internally and with customers. Internally, a key factor in the effectiveness of communication is presence. With unified communications support, employees can view the status of colleagues in real-time. Status provides information on whether a colleague is able to communicate at the time and how best to reach them.
By doing this, UC reduces time wastage as employees can choose the best communication channel each time. But more importantly, it enables them to reach each other on time, enhancing collaboration. So, they’ll coordinate effectively whether they’re working from the office or remotely.
In essence, UC streamlines and enhances the effectiveness of communication technologies. That in itself is not the aim. In so doing, it fosters collaboration leading to an increase in productivity.
Since employees can collaborate better, decision-making will also improve, and they’ll complete projects faster. In addition, as their efficiency and productivity increase, they’ll be able to handle more tasks, thus increasing revenues.
Improved Customer Service
Modern-day consumers are highly particular about what they expect from organizations. And it’s not just about the quality of your products or services. It’s about their overall experience with your brand and how you address their concerns.
With unified communications, your team can address customer queries as they arise, thus improving customer satisfaction.
Better User Experience
While each employee has a unique role, they’re all intertwined. Therefore, it can be frustrating when there’s a delay in communication as projects can stall. By eliminating such occurrences, UC enhances the user experience and boosts team morale.
Along with increased productivity, UC also helps reduce costs. For example, UC has less initial outlay and lower operating costs since our solutions are cloud-based.
As you focus on improving product and service quality, enhancing communication capabilities is equally important. With unified communications support, you can easily achieve this. However, you should ensure that your UC services provider is reliable.
At DOCUmation, that’s exactly what you’ll get. We have an experienced team of experts ready to help you with your UC needs. But that’s not what sets us apart. For us, success is helping you achieve your goals. As such, you can be sure of getting the best UC solutions. So, get in touch with us today for unified communications support.
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