DOCUMATION, INC. ONLINE PRIVACY STATEMENT

Introduction

Your privacy is very important to us. It is not necessary to provide any personal information when you visit the Documation (“Documation, Inc.”) web site, but if you do provide information as part of an ecommerce transaction, during a product related inquiry or by logging into the Customer Portal Login Page, you should know that Documation, Inc. strives to protect your information and will inform you about how your information is used. Documation, Inc. takes the following steps to better protect your privacy and to help you understand how your information is used. The Statement below explains our online information practices.

Scope:

This Statement covers all areas of Documation, Inc.’s web site located at www.mation.com (hereinafter referred to in this Statement as the “Site” ). The information collection practices covered by this Statement refer to information an individual provides to Documation, Inc. outside of the individual’s trade, business or profession (“Information”). The Site may contain hyperlinks to and from other Internet sites, including sites belonging to affiliated Documation companies, and to vendors and other third parties. Those sites may have different privacy practices from the ones described here. Since this Statement applies solely to this Site, please remember to read the privacy statements of the other sites you visit.

The Information We Collect:

There are two forms of Information that Documation, Inc. collects online: Site Visitor Information and Personal Information voluntarily provided to Documation, Inc. by Site visitors. Personal Information is collected only when Site visitors voluntarily provide it.

Site Visitor Information:

Documation, Inc. routinely gathers Information on Site activity, such as data on how many people visit the Site, the pages they visit, where they come from, how long they stay, etc. Site Visitor Information is:

* collected on an aggregate, anonymous basis, which means no Personal Information is associated with this data
* gathered through the use of web server logs and cookies. A web server log is a file where web site activity is stored. A cookie is a small piece of information that a web site sends to a visitor’s computer and which is then stored on the visitor’s hard drive. Documation, Inc. may use cookies to track repeat visits to its Site. Although Documation, Inc. may assign a cookie to a visitor’s computer, it does not know who that visitor is unless that person specifically tells us.
* used to make changes to our site in order to better serve our customers.

Personal Information:

Personal Information is collected on certain pages of the Site. For example, if you decide to contact Documation, Inc. online to ask a question, learn more about a product or register a recently purchased product, download certain software or service applications, place an order for products or repair service or inquire about products you may already own, you will find that those contact forms may ask for your name, e-mail and street address, telephone number and product type to assist us in completing a transaction or providing you with a high level of service and product upgrades.

Documation, Inc. may ask you to provide Personal Information, some optional, some required, on specific pages of the Site, such as during ecommerce transactions and while obtaining online repair estimates. The information requested may include your name, address, e-mail address, shipping information, phone number, product model(s) and serial number(s) and your date(s) of purchase, credit card and/or debit card information and your comments. Personal Information may be forwarded to a Documation, Inc. business unit or the appropriate Documation, Inc. subsidiary or affiliate company that is equipped to handle your order, inquiry or feedback.
Personal Information may also be collected by means of warranty and product registration forms, product downloads, trade show or product demonstration registration, e-mail and voluntary online surveys. This contact information may be used to send follow-up e-mails and to provide product information.

How We Use Information:

Personal Information is collected on certain pages of the Site. For example, if you decide to contact Documation, Inc. online to ask a question, learn more about a product, place an order for products or repair service or inquire about products you may already own, you will find that those contact forms may ask for your name, e-mail and street address, telephone number and product ID to assist us in completing a transaction or providing you with a high level of service and product upgrades.

Documation, Inc. may ask you to provide Personal Information, some optional, some required, on specific pages of the Site, such as during ecommerce transactions and while obtaining online repair estimates. The information requested may include your name, address, e-mail address, shipping information, phone number, product model(s) and serial number(s) and your date(s) of purchase, credit card and/or debit card information and your comments. Personal Information may be forwarded to a Documation, Inc. business unit or the appropriate Documation, Inc. subsidiary or affiliate company that is equipped to handle your order, inquiry or feedback. Personal Information may also be collected by means of trade show or product demonstration registration, e-mail and voluntary online surveys. This contact information may be used to send follow-up e-mails and to provide product information.

How We Use Information:

We use the Information you provide about yourself online to provide you with information about Documation, our vendor partners and other third parties that may be of interest to you. Your Information may be shared with our employees, independent contractors, agents or other related and unrelated Documation entities and/or business partners acting on our behalf to fulfill and/or ship an order, conduct surveys, collect payments or to provide a product or service you have requested. We do not share this information with non-Documation companies except to the extent necessary to complete your transaction and, when we do share it, it is subject to their agreement to treat it as confidential business information and with the understanding that it may not be used for any purpose other than to perform their specified function. If you inquire about a product that Documation, Inc. does not sell directly, we may forward your information to a distributor or other reseller. Use of your information by the dealer, distributor or reseller in that event would be governed by its own policies, not Documation, Inc.’s. Documation, Inc. may also provide links to dealer, distributor and reseller sites from the Site.

We use return email addresses to answer the email we receive as well as to provide you with product and service updates, and to notify you about special promotions and offers.

In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Documation, Inc., or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, Information may be transferred as well.

We release Information when we believe release is appropriate to comply with law, to enforce or apply our Terms and Conditions of Use and other agreements, or to protect the rights, property, or safety of Documation, Inc., Site users or others. This includes exchanging Information with other companies and organizations for fraud protection and credit risk reduction.

Our Commitment To Data Security:

Documation, Inc. works hard to ensure that our systems meet industry security standards. To help prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to help safeguard and secure the Information we collect online. The security of personal information you may submit in connection with a survey response, and/or registration for any feature on the Site is of the utmost concern to us, and we strive to ensure its security on our systems. However, no data transmission over the Internet can be guaranteed to be completely secure, we cannot guarantee the security of any information you transmit to us, and you transmit such information at your own risk. We will continue to assess new technology to evaluate its ability to provide additional protection of your Information.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 16, nor does Documation, Inc. target its website to children under 16. Documation, Inc. encourages parents and guardians to spend time online with their children and to participate with them in the various interactive activities and downloadable projects that may be available on our Site from time to time.

Access to and Ability to Correct Personal Data:

We never use or share the Personal Information you have provided to us in ways unrelated to the ones described above without also providing you an opportunity to consent to such use. If you no longer wish to receive communications from Documation, Inc., please contact us at the address and phone number below. Please allow ten business days for Documation, Inc. to process your request.

Right to Change Internet Privacy Statement:

Documation, Inc. reserves the right to change this Statement at any time. Changes will be effective immediately upon posting on the Site. This policy was last updated on April 11, 2013. The privacy practices of Documation, Inc. did not change with the last update of this Statement, nor were changes made to the substance of the Statement.

How To Contact Us:

Should you have questions or concerns about this Statement, call us at 210-341-4431 or mail your inquiry to Documation, Inc. – Customer Privacy, Marketing Services, 231 E. Rhapsody, San Antonio, Texas 78216